Contact and controller
Privacy contact: info@istanbulstamcel.nl; +90 534 856 92 92. Correspondence: Suadiye, Bağdat Cad. No: 393 Kat: 1, 34740 Kadıköy/İstanbul, Türkiye. The controller’s full registered name and registration details must be confirmed before publication.
Information in your enquiry
The form requests your name, email, phone/WhatsApp and provisional travel date. Residence, preferred language, contact method and questions can be added. Age, condition, goals, symptom duration, current care, previous treatment and mobility are optional health information. Share only what is necessary; this form does not request passports, payment cards or complete medical files.
Purpose and legal basis
Contact details are used to answer your request and discuss a possible care pathway at your request. The form seeks separate explicit consent for voluntarily supplied health information. An enquiry is not consent to treatment or general marketing. The final lawful-basis and retention schedule must be established before launch. You may withdraw consent by email without affecting processing that was lawful before withdrawal.
Recipients and processing in Türkiye
Enquiries are sent to Istanbul Stamcel’s existing Wix Forms system and handled by authorised staff. Where clinical assessment is needed, the receiving practitioner and purpose must be identified. WhatsApp and email involve their respective service providers. Data may be accessed in Türkiye and processed elsewhere by technical suppliers. Applicable transfer arrangements, suppliers and safeguards must be documented before publication; browsing alone is not consent to international transfers.
Retention, security and rights
Data should be retained only for the stated purpose and applicable obligations. Specific periods for enquiries, health information and any clinical records remain to be confirmed. Access restrictions and security must reflect data sensitivity. Depending on applicable law, you may request access, correction, deletion, restriction, portability or object to processing. Contact us to make a request; proportionate identity checks may be needed. You may complain to the competent authority, including the Dutch Autoriteit Persoonsgegevens or Turkish KVKK where applicable.
Cookies, external services and children
With your permission, we use Wix Analytics to measure visits, successful consultation submissions and WhatsApp clicks. Analytics code loads only after you allow analytics. Form answers are not added to analytics events. You can change your choice at any time using Cookie preferences at the bottom of the website. We remember your choice for up to 180 days. Advertising tracking is not enabled. Essential features, including the enquiry form, remain available without analytics. External services have their own privacy policies. Enquiries for children should be made by a parent or authorised representative.